Support

For any question about the AUL Homes website or iPhone app — sign-in trouble, data corrections, feature questions, or account requests — email us at info@aulhomes.com. Support is handled directly by the team that operates the app, and we aim to respond within 2 business days.

• The website address and build timestamp from the sign-in page, or the iPhone app version shown on your Profile screen
• Your browser and operating system, or your iPhone model and iOS version
• The email address you sign in with
• Screenshots or the exact error message, if relevant

Team members join by invitation: use the link in your invitation email to set your own password. Administrators do not choose or view your password. If you can't get in, ask your team lead to confirm your account is active and has the right workspace access.

Home buyers and sellers working with the team can create a client account on the sign-in page. Partner businesses in the Trusted Pros directory manage their listing through the private link the team sends them.

On the website, select Forgot password? on the sign-in screen to request a reset. If the email link opens the wrong website, an unavailable page, or does not arrive, contact support rather than repeatedly requesting new links. Include the website you started from and the time of the request, but never share passwords, full reset/invitation links, or verification codes.

To delete your account, or to request access to or deletion of your data, email info@aulhomes.com from the address on your account. See Privacy Choices for details on what you can request.